Refund policy

No Return & Refund Policy

At Rusiyana Apparel, we strive to ensure that every product we deliver meets high standards of quality. Please read our policy carefully before making a purchase.

All purchases made through our store are final, and we do not accept returns or exchanges once an order has been delivered. By completing a purchase on our website, you agree to the terms outlined in this policy.

We encourage customers to carefully review product descriptions, size charts, color details, and other specifications before placing an order. If you have any questions about a product, you may contact us before making your purchase at rusiyanaapparel1516@gmail.com.

Order Inspection

We request all customers to inspect their order immediately upon delivery. If you notice any issues with the product, please notify us within the time frame mentioned below.

Claims made after the allowed period may not be eligible for review.

Damaged, Defective, or Incorrect Items

Although we maintain strict quality control, there may be rare cases where

  • The product arrives damaged
  • The product is defective
  • You receive the wrong item

If any of the above occurs, please contact us within 48 hours of receiving your order at rusiyanaapparel1516@gmail.com with the following information:

  • Order number
  • Clear photos or videos of the product
  • Description of the issue

Once we receive your request, our team will carefully review the issue and determine the appropriate resolution. If the claim is approved, we may offer one of the following solutions:

  • Replacement of the product
  • Store credit
  • Refund to the original payment method (in rare cases)

Please note that requests without proper proof or submitted after the allowed timeframe may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Products that have been used, worn, washed, or altered
  • Items without original tags or packaging
  • Products purchased during sales, promotions, or clearance
  • Customized or personalized items
  • Gift cards

Exchanges

Currently, we do not offer direct exchanges for products.

If you have received a defective or incorrect item and the issue is approved by our team, we may provide a replacement product depending on stock availability.

Refund Process (If Approved)

In the rare event that a refund is approved after reviewing a damaged or incorrect product claim:

  • The refund will be processed to the original payment method
  • Processing may take 7–10 business days
  • Banks or payment providers may require additional time to reflect the refund in your account

If you have not received your refund after 15 business days, please contact us at rusiyanaapparel1516@gmail.com.

Policy Agreement

By placing an order on our website, you confirm that you have read, understood, and agreed to this No Return & Refund Policy.